We take the protection of your personal and company-related data very seriously and work hard to make sure our services are safe for you to use.
We are committed to complying with statutory data protection requirements. This data protection policy describes the type of data that we collect from you, how and for what we use it, and how we protect it.
1. Who we are
We are Kew Estate Agents LTD, a data controller responsible for managing rental, sales, and property- related services.
Kew
Estate Agents
2. What information we collect
• Personal details (name, contact, date of birth, ID documents)
• Financial and employment details (income, bank account, credit references)
• Property preferences and history (current address, references)
• Correspondence and communication records (email, phone, SMS)
• CCTV images (where applicable)
• Housing-related documents (tenancy agreements, inventories).
3. How we collect it
• Directly from you (e.g., enquiries, viewings, applications)
• From third-party references (e.g., credit or employer checks) – we confirm they were collected fairly.
4. Why we use your data (Lawful bases)
• Performance of contract: to deliver estate agency services.
• Legal obligations: e.g., anti-money laundering checks.
• Legitimate interests: to manage property marketing, client communications, or fraud prevention.
5. Who we share your data with
• Insurers, referencing agencies, credit bureaus, courts, government bodies (e.g., HMRC)
• Utility providers and contractors
• IT, marketing, and compliance service providers
6. International transfers
We generally do not transfer data outside the UK/EU. Should this change, data will only be transferred under compliant me.
7. How long we keep it
• Applicants: up to 2 years
• Tenancy records: up to 6 years
• ID documents: 5 years after tenancy
• Marketing consent records: up to 2 years
8. Your rights
You have the right to:
• Access, correct, delete, or restrict your data
• Object to processing or data portability
• Withdraw consent
• Lodge a complaint with the ICO (Wycliffe House, SK9 5AF; 0303 123 1113).
9. Technical & organisational security
We implement secure measures (strong passwords, access controls, antivirus, staff training, secure storage, encryption).
10. Changes to this policy
We review this policy at least annually or after significant changes.
11. Review Date
This Privacy Policy was reviewed and updated on 07 July 2025.
Kew Estate Agents is a trading name of Kew Estate Agents Ltd, Company No: 12105687, Registered Office Address: The Mille, 1000 Great West Road, Brentford, TW8 9DW
